Frequently Asked Questions
Find answers to common questions about our products, shipping, order tracking, and returns. If you need further assistance, please feel free to reach out to our support team.
1. Shipping & Orders
Do you ship internationally?
Yes, we ship to customers worldwide. Available shipping options and estimated transit times are displayed at checkout based on your delivery address.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard international shipping generally takes 7-15 business days depending on your destination country and customs clearance.
How can I track my package?
Once your order ships, we will send you a shipment confirmation email containing your tracking number and carrier link so you can monitor its progress at any time.
2. Product Quality & Care
What materials are your tools made from?
Our nail clippers, tweezers, and grooming accessories are crafted from high-grade stainless steel for sharpness, durability, and corrosion resistance. Our makeup sponges are made from soft, latex-free materials suitable for sensitive skin.
How do I clean and maintain my tools?
Wipe metal tools with an alcohol swab or clean cloth after use and store in a dry place. For beauty sponges, wash regularly with mild soap and warm water, gently squeeze out excess water, and let them air dry completely.
3. Returns & Refunds
What is your return policy?
We want you to love your purchase. If you are not satisfied with your item, you may request a return within 30 days of receiving your order, provided the item is unused and in its original packaging.
What should I do if an item arrives damaged?
Please inspect your order upon arrival. If an item is defective or damaged in transit, contact us immediately with photos of the issue, and we will arrange a replacement or refund.
4. Payments & Customer Support
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express) and secure payment options supported at checkout.
How can I get in touch with you?
You can contact us via our online chat widget or reach out through our Contact Us page. Our support team typically responds within 24 hours.